Terms of Use

Last updated: 18 July 2026

FloodLens is operated by Jackson Milburn, an Australian sole trader (ABN 51 318 772 659). By using this site or purchasing a report you agree to these terms.

1. What FloodLens is — and is not

FloodLens aggregates published government datasets and live government services into a single property report. It is general information about a location, not professional advice. FloodLens does not provide legal, engineering, planning, valuation, insurance, or financial advice, and a FloodLens report is not a substitute for:

• a council flood search or development enquiry;
• a registered valuer's valuation;
• a building and pest inspection;
• an insurance quote;
• a solicitor's or conveyancer's title search and searches.

Do not make a purchase, sale, insurance, or construction decision on a FloodLens report alone.

2. Data limitations you accept

• Vintage varies by dataset. Each report and the attribution panel state the vintage of what it shows. For example, the statewide flood overlay (QFAO) is a 2012 "potential floodplain" product — broad-brush, not property-level; bushfire mapping uses the current QFES Bushfire Prone Area series (2014 methodology).
• No data is not low risk. Where a dataset does not cover an area, reports say "not mapped" or "not assessed". Absence of a hazard flag in an unmapped area means nothing either way.
• Price figures are regional benchmarks. The "median price" shown is the ABS statistical-area median of past transfers — not a valuation of any specific property. FloodLens does not estimate a property's insurance premium or council rates; it provides factors and checks to verify directly.
• Live sections can be unavailable. Some planning and zoning sections may depend on external government or council services with no service guarantee; when a supported lookup is unavailable the report says "not assessed". Automated NBN, live suburb-crime and QBCC pool-register reproduction are currently disabled.

3. Paid reports and access

• A single-property purchase grants access to the full report, PDF, and conveyancer briefing for that location for 72 hours.
• A 4-property pack grants four such report credits, usable for 72 hours from purchase.
• Access is delivered immediately on payment in your browser, and is retained on that device for the access period.
• A recovery code is shown to you at the time of purchase. Save it: it restores your access on another device, or if your browser data is cleared, for as long as the access period remains valid.
• Payments are processed by Stripe, who issue your receipt. If a payment later fails or is reversed, associated access is revoked.

4. Refunds and Australian Consumer Law

Our reports come with guarantees that cannot be excluded under the Australian Consumer Law. If a report you paid for was not delivered, is materially defective, or is not fit for its stated purpose, contact us. Depending on the circumstances, you may be entitled to correction, re-supply, a refund, or compensation for reasonably foreseeable loss or damage. We do not refund simply because you did not like what the data showed, or because you no longer need the report after it was delivered.

5. Acceptable use

• No scraping, bulk-harvesting, or automated querying of the site or API.
• No attempts to bypass payment controls or rate limits.
• No resale or republication of report content as a dataset. You may share an individual purchased report with parties involved in that property transaction (e.g. your solicitor, broker, or co-buyer).

6. Attribution and third-party data

FloodLens reports incorporate or are derived from data published by the State of Queensland (including QFES, TMR and DNRM-MRRD), the Australian Bureau of Statistics, Geoscape Australia/Commonwealth G-NAF, local councils, and other enabled sources listed in the in-app attribution panel. Each source is used under its applicable licence or terms; not every government dataset has the same licence. The underlying data remains the property of its publishers; our licence to you covers the report, not bulk reuse of the source datasets.

7. Liability

Nothing in these terms excludes, restricts, or modifies a consumer guarantee, remedy, or other right that cannot lawfully be excluded under the Australian Consumer Law. Subject to those rights, FloodLens is not responsible to the extent loss is caused by using a screening report as a substitute for professional searches, or by an error, omission, coverage gap, or service interruption in an upstream dataset that FloodLens could not reasonably prevent. Any limitation applies only to the extent permitted by law.

8. General

These terms are governed by the laws of Queensland, Australia. If any clause is unenforceable, the rest remain in force. We may update these terms; the version published at the time of your purchase applies to that purchase.

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